Frequently asked questions

Need help with how to send your Order?


Please click here for steps on How to send your Order to FullContour for design! https://fullcontour.zendesk.com/knowledge/articles/115001536512/en-us?brand_id=114094499831&return_to=%2Fhc%2Fen-us%2Farticles%2F115001536512




Do you have a case that is On Hold?


Please click here for steps on what to do next! https://support.fullcontour.com/hc/en-us/articles/360042693791-How-to-release-a-case-On-Hold-




Do you need a case Redesigned?


Please click here for steps on how to redesign a case! https://support.fullcontour.com/hc/en-us/articles/360042698872-How-to-submit-a-case-for-Redesign-




Would you like to have your case Rushed designed?


Please click here for steps on how to Rush your case! https://support.fullcontour.com/hc/en-us/articles/360056904092-How-to-send-a-Rush-order-to-the-FullContour-Platform




Need help on adding your Design Preferences?


Please click here for steps on Setting up or changing you design preferences! https://support.fullcontour.com/hc/en-us/articles/360042094471-Setting-up-or-changing-Design-Preferences-




Looking for your Account and Billing Details?


Please click here for where to access your account details under the Location tab! https://support.fullcontour.com/hc/en-us/articles/360043858951-The-Location-Tab




Looking for how to update your User Profile & Notifications?


Please click here for info on User Profile & Notification settings! https://support.fullcontour.com/hc/en-us/articles/360042019351-User-Profile-Setting-up-notifications-Basic-profile-info-Updating-passwords




Want to send cases to FullContour using the FC button inside 3Shape?


Please click here for more information on how to enable the FC Button inside 3Shape https://support.fullcontour.com/hc/en-us/articles/360042251652-FullContour-Button-in-3Shape-Dental-System




What does FullContour offer for Design Services?


Please click here for more information on the Design Indications FullContour offers! https://support.fullcontour.com/hc/en-us/articles/360057373571-FullContour-Design-Service-Offerings-